Frequently asked questions

How can we help you?

About Verneil

We are a French fashion brand based in Paris. We have one obsession: to make inner beauty visible on the outside. We offer very high quality clothing, designed and studied to please, last and allow you to express yourself.

We offset all of the carbon created to design our clothing and deliver it to you. Today’s fashion is sustainable and responsible

We love working with anyone who wants to collaborate with us, whether you’re a social media influencer, a journalist, or an adorable grandma don’t hesitate to drop us a line. Interchange is in our DNA and we feed on what surrounds us much like plants feed on the sun’s rays so please let us know!

We respect the GDPR as well as your privacy. All your data is protected at every stage of your journey on our sites. If you wish to quit the newsletter, or to check whether the information or cookies used on our site are used, simply go to the GDPR page visible in the bottom area of our website. Respect for your privacy is one of our priorities, your trust is invaluable to us.

Payments

We accept payment via PayPal and via bank, credit or debit card. You can also pay with Google pay or Apple pay.

Bien sûr. Notre site internet est sécurisé, vos données de. Paiements sont crypté et prise en charge par nos partenaires financiers, des banques et des systèmes de paiements reconnu et sécurisé. 

Shipping

We deliver all over the world with the exception of countries under embargoes.

Our products are made in France, Europe and Asia. They are assembled and finalized in France where they are sent to your address. All the carbon generated for the transport of our products to our customers is offset. Our ambition is to be 100% carbon neutral.

Delivery above $ 400 or € 400 is free, beyond that it depends on your country of origin. The cost of delivery is € 10 in Europe, $ 15 in North America or South America, $ 20 in Africa, Asia, Oceania and the Middle East.

The delivery time is 2 to 4 days for Europe and 4 to 7 days for the rest of the world.

Of course. Go to the track my order section at the bottom of the site.

From your customer account, simply click on the “return my product” option on your order. You will receive by email a return coupon to print and put on the package.