Returns, exchanges and refunds

1. Return request
   • Contact our customer service department at [email protégé], indicating your order number, the items you wish to return and the reason for the return.
   • You will receive a confirmation e-mail with return instructions.
2. Product shipment
   • Place items to be returned in their original packaging or in suitable packaging to prevent damage during transport.
   • Send the parcel to the following address: Maison Verneil – Service Retours
     231 rue saint honoré
     75001, Paris, France
   • Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on our part.
3. Return validation
   • Once your return has been received and inspected, we will inform you by e-mail whether your return has been approved or rejected.

1. Return time
   • You have 14 calendar days from the date of receipt of your order to make a return.
2. Returnable products
   • Products must be unworn, unwashed and in their original condition with all labels attached.
   • Personalized or custom-made items are not eligible for return.
3. Proof of purchase
   • Proof of purchase (order confirmation e-mail or invoice) is required to process your return.

1. Processing time
   • If your return is approved, the refund will be made within 7 to 10 working days from the date of validation.
2. Method of repayment
   • Refunds will be made by the same method of payment used to make the purchase.
3. Exceptions
   • Initial shipping costs are non-refundable, except in the event of an error on our part.

If you receive a faulty product or your order contains an error, please contact our customer service department within 7 days of receipt. We will cover the return shipping costs and offer a replacement or a full refund.

If you have any questions about returns and refunds, please do not hesitate to contact our team:

• E-mail: support@verneil.com
• Telephone: +33 (0)1 23 45 67 89
• Opening hours: Monday to Friday, 9am to 6pm (Paris time)